Some Remarc Vending machines come with an elevator to facilitate safe delivery of fragile items from any point in the machines. These elevators can improve customer experience, but introduce more moving parts to a machine that can need troubleshooting or repair. This guide will walk you through the component's of a machine's elevator, some common errors that can occur, and how to manipulate the elevator components if needed.

During operation, the vending machine may give an error called a Lift Error (shown as "Lift N" where "N" is a number). This indicates an issue with one of the above mentioned elevator components. Here is a light guide on the most common errors and their fixes, but call Remarc Vending technical support if these solutions do not resolve the issue, or if a Lift Error is encountered that is not covered in this section.

• Product Door: The product door has three sensors, one to detect whether or not the door is closed, and one on each side to confirm that the locking pin is in place for that side. All three of these sensors are checked when the machine initially powers on, as well as when a vend begins. If any issues are detected, the machine will repeatedly try to lock and unlock the door, then give a Lift Error, most commonly Lift 1 or Lift 2.
• • To resolve: Ensure there is nothing blocking the locking pins on either side of the product door such as vinyl, foam, or anything a customer may have stuck in there. Make sure the product door is closing all of the way and not being propped up by something, such as a product stuck in the elevator or something stuck behind the product door.
    
    
• Diaphragm: The diaphragm has a sensor on the front and back of the sliding mechanism behind the metal plate, one confirms that the plate has opened all the way, and the other confirms that the plate has closed. If a command is sent to open or close the diaphragm and one of these two sensors does not confirm the diaphragm has moved correctly, the machine will give a Lift Error, most commonly Lift 32.
• • To resolve: Check that the diaphragm is not getting caught on something while attempting to move, such as product, wires behind trays, or occasionally the elevator itself can block the diaphragm from opening if it is not returned to its home position before a vend starts.
    
    
• Elevator: There are a host of issues that can occur with the elevator, each of which will give a Lift Error; however, the most common and simplest to resolve is Lift 3 (or Lift 8 on a Red Motherboard machine). Lift 3 occurs when the machine attempts to move the elevator, but detects no movement, indicating something is blocking the elevator from moving.
• • To resolve: Remove any product from inside of and underneath the elevator. Make sure the elevator has not become caught on any part of the machine, such as the tabs holding the trays in place, the diaphragm, or any products sticking out of the trays. Ensure nothing is in either track on the sides of the elevator that would prevent the smooth motion of the belt operating the elevator. Ensure the elevator is not crooked on its tracks.

If you continue to experience any Lift Errors even after following these steps, please reach out to Remarc Vending technical support when you are next at the machine for further assistance in troubleshooting and resolving the issue(s).

There may be times where the elevator components may need to be moved to test that they are working correctly or to get them out of the way of other tests or procedures (such as cleaning the cooling deck). This guide will explain how to use these components. To access the elevator tools, follow these steps: